Frequently Asked Questions
Everything you need to know about your Dr. Pen experience.
Are your Dr. Pen devices authentic?
Yes, we only sell 100% genuine Dr. Pen products. Each device comes with a unique verification QR code or serial number that can be authenticated on the manufacturer's official website.
How long does shipping take?
Standard shipping typically takes 3-7 business days depending on your location. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. For hygiene reasons, we cannot accept returns on used cartridges or devices that have been opened.
Do the devices come with a warranty?
Yes, all Dr. Pen devices purchased through our store include a 12-month manufacturer warranty covering any functional defects or technical issues.
How do I choose the right cartridge for my device?
Each product page includes a compatibility guide. Generally, lower pin counts (like 11 or 16) are for deeper concerns, while higher pin counts (like 36 or 42) are for general skin texture and glow.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay or Klarna.